Abwaab | Customer Support Representative-Iraq

Location - Baghdad, Iraq

About Us:

Do you want to join a startup that is changing the way students learn across our region? Are you excited to witness the thrill of building a hyper-growth tech company?
As we work towards this mission, Abwaab is looking for an experienced & passionate, impact-driven, and motivated individual who is bold, and has a growth mindset to drive our business forward in Iraq.

Job Overview:

We are seeking a highly motivated and customer-oriented specialist to join our support team in Baghdad, Iraq. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, inquiries, and ensuring a positive customer experience. You will play a crucial role in building and maintaining strong customer relationships while representing our brand with professionalism and integrity.

Key Responsibilities

-Serve as the primary contact for customer inquiries.

- Provide timely and accurate responses.

- Resolve complaints and escalate issues when necessary.

- Keep detailed records of customer interactions.

- Assist with onboarding and product training.

- Stay updated on product features and company policies.

Requirements:

- Bachelor’s degree or equivalent experience.

- Previous customer service experience preferred.

- Excellent communication and problem-solving skills.