Abwaab | Business & Operations Analyst (Office of the COO)

Location: Amman
Type: Full-time
Department: Corporate

About the Role

This role is the right hand to the COO, combining business analysis, operational execution, and executive administration.

The person ensures the COO:

• Has clear data and insights to make decisions

• Stays organized, prepared, and on track

• Can operate efficiently across commercial and learning operations

Key Responsibilities

1. Executive & Administrative Support (Core)

• Help manage the COO’s calendar and priorities

• Proactively schedule and prepare the COO for meetings

• Track follow-ups and ensure action items are completed

• Draft emails, notes, and internal communications

• Prepare meeting agendas, notes, and summaries

2. Business & Commercial Analysis

• Track commercial KPIs (revenue, pipeline, performance, margins)

• Prepare weekly and monthly performance reports

• Build and maintain dashboards

• Support forecasting and planning

• Surface insights, risks, and opportunities

3. Learning Operations/Experience Support

• Track student experience metrics

• Support operational planning and execution

• Coordinate across learning, commercial, and operations teams

• Identify process improvements

4. COO Office & Strategic Execution

• Support cross-functional initiatives led by the COO

• Track milestones, dependencies, and deadlines

• Follow up with teams to keep work moving

• Prepare presentations and decision briefs for leadership

Time Split

Approximate allocation:

• 40–50% Executive / Admin Support

• 30–40% Business & Operations Analysis

• 10–20% Strategic Projects

Required Skills & Experience

Must-Have

• Strong organizational and time-management skills

• Comfortable managing calendars, emails, and priorities for a senior leader

• Strong Excel / Sheets skills

• Clear, professional written communication

• High attention to detail and follow-through

Nice-to-Have

• Experience in a COO office, EA role, consulting, or operations

• Experience working with commercial or operational data

• Background in education, learning, SaaS, or services
  
  

Personal Attributes

• Proactive and anticipatory

• Calm under pressure

• Comfortable switching between admin tasks and analytical work

• High discretion and trustworthiness

• Takes pride in “making things run smoothly”