Abwaab | Guided Learning Supervisor – Iraq

Location: Iraq
Type: Full-time
Department: Academics / Learning

About the Role

The Guided Learning Supervisor plays a critical role in ensuring the smooth execution, quality, and scalability of Abwaab’s guided learning programs. This role is responsible for supervising a team of tutors/mentors, managing daily learning operations, and ensuring students receive consistent, high-quality academic support.

The Supervisor acts as the operational backbone of guided learning—bridging students, tutors, and management—while driving performance, accountability, and continuous improvement across learning workflows.

Key Responsibilities

Team Supervision & Performance Management

• Supervise, guide, and support tutors/mentors in delivering structured and effective guided learning sessions.

• Conduct daily, weekly, and periodic performance reviews to ensure the team is fully utilized and aligned with defined KPIs.

• Provide continuous feedback, coaching, and corrective actions to maintain quality and consistency.

• Support tutor onboarding, scheduling, performance tracking, and team scale-up as needed.

Student Progress & Learning Operations

• Track and monitor student progress across assigned learning paths using data and performance indicators.

• Ensure timely follow-ups, check-ins, and interventions to support student engagement and motivation.

• Identify learning gaps, risks, or drop-offs and escalate issues proactively to the Guided Learning Manager.

• Ensure learners are following personalized study plans and receiving appropriate academic support.

Process Management & Adaptability

• Adapt quickly to changes in learning processes, workflows, and operational requirements.

• Help implement updates, improvements, and new initiatives across guided learning operations.

• Ensure clarity, visibility, and structure when managing large student and tutor communities.

Decision-Making & Leadership

• Act as a confident decision-maker in day-to-day academic and operational matters.

• Influence and guide the team toward best practices, accountability, and results.

• Serve as a reliable operational partner to the Guided Learning Manager.

Research, Reporting & Continuous Improvement

• Conduct research and analysis to improve learning outcomes, tutor performance, and operational efficiency.

• Prepare reports and insights on team performance, student engagement, and learning effectiveness.

• Contribute to scaling strategies and operational planning as guided learning programs grow.
  
  

Requirements

Must-Have:

• Bachelor’s degree in Education, Psychology, or a related field.

• 2–3 years of experience in tutoring, academic coordination, learner support, or learning operations.

• Strong organizational, communication, and follow-up skills.

• Ability to manage multiple stakeholders (students, tutors, internal teams).

• Comfortable working with data, tracking KPIs, and using digital tools.

• High adaptability to change in processes and workflows.

Nice-to-Have:

• Previous experience in a supervisory, team lead, or coordinator role.

• Experience working with large student or tutor communities.

• Familiarity with EdTech platforms or digital learning tools.

• Experience with K–12 or high-school students.

Preferred Qualifications:

• Strong people leadership and decision-making skills, with the ability to guide teams through change.

• Analytical mindset with the ability to translate data into actionable insights for performance and quality improvement.

Personal Attributes

• Strong sense of ownership and accountability.

• Calm, structured, and confident under pressure.

• Analytical and solution-oriented mindset.

• Influential team player with leadership presence.

• Passionate about education, learning outcomes, and student success.