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EdTech & The Future of Work
GSV Ventures
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companies
461
Jobs

Customer Success Manager

Apna

Apna

Administration
Bengaluru, Karnataka, India
INR 350k-350k / year
Posted on Apr 3, 2025

Responsibilities

  1. Own Net revenue Retention (NRR) for respective organizations
  2. Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money
  3. Customization of the training modules for the existing clients by maintaining good relationships.
  4. Identify & analyze the client's requirements & propose customized solutions for talent acquisition/branding needs.
  5. Interaction with senior management in the client organizations & present Apna's products & services.
  6. Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products
  7. Sales Analysis, Usage review, and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discover hiring patterns, share of other digital platforms (Naukri, WorkIndia, Shine, Monster, etc.)
  8. Manage complex sales situations & acquire clients based on - value-based selling.
  9. Following the complete sales cycle and ensuring payment collection.
  10. Closely monitoring competitor activities and assisting in planning counter strategies

Experience Required

Very good verbal & written (english)

Good at Excels/data

Note :-

Maximum Salary offered for role is 3.5 L (0-3 years max)

Open to WFO/Hybrid Set up from bangalore office (Domlur)