hero

Find your next great role.

EdTech & The Future of Work
GSV Ventures
57
companies
461
Jobs

Customer Success Manager

Apna

Apna

Administration
Maharashtra, India
Posted on Apr 3, 2025

Responsibilities

  1. Own Net revenue Retention (NRR) for respective organizations
  2. Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money
  3. Customization of the training modules for the existing clients by maintaining good relationships. ○ Identify & analyze the client's requirements & propose customized solutions for talent acquisition/branding needs.
  4. Interaction with senior management in the client organizations & present Apna's products & services.
  5. Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products
  6. Sales Analysis, Usage review, and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discover hiring patterns, share of other digital platforms (Naukri, WorkIndia, Shine, Monster, etc.)
  7. Manage complex sales situations & acquire clients based on - value-based selling.
  8. Following the complete sales cycle and ensuring payment collection.
  9. Closely monitoring competitor activities and assisting in planning counter strategies

Experience Required

Very good verbal & written (english)

Good at Excels/data