Customer Success Manager
Apna
Administration
Maharashtra, India
Posted on Apr 3, 2025
Responsibilities
- Own Net revenue Retention (NRR) for respective organizations
- Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money
- Customization of the training modules for the existing clients by maintaining good relationships. ○ Identify & analyze the client's requirements & propose customized solutions for talent acquisition/branding needs.
- Interaction with senior management in the client organizations & present Apna's products & services.
- Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products
- Sales Analysis, Usage review, and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discover hiring patterns, share of other digital platforms (Naukri, WorkIndia, Shine, Monster, etc.)
- Manage complex sales situations & acquire clients based on - value-based selling.
- Following the complete sales cycle and ensuring payment collection.
- Closely monitoring competitor activities and assisting in planning counter strategies
Experience Required
Very good verbal & written (english)
Good at Excels/data