Join a dynamic team of professionals in the edtech industry by applying for the BrightCHAMPS

Job Title: Arabic Speaking Calling Agent

We are seeking a proactive and customer-oriented Arabic calling agent to join our dynamic team. The primary responsibility of this role is to engage with potential customers, making outbound and handling inbound calls, to ensure a smooth onboarding process for demo classes provided by our EdTech platform. The successful candidate will play a vital role in guiding leads through the enrollment process, offering assistance, and maintaining accurate documentation of their journey with us.

Shift details - 8-9 hours shift + Saturday and Sunday working (6days)

Shift timings - 01:30 PM to 9:30 PM (Lebanon time)

Experience- Fresher candidates with exceptional communication skills in Arabic & English.

Notice Period- Immediate joiner

CTC - 250 $ per month

Location - WFH

Interview type - 1 audio video virtual interview rounds*

Key Responsibilities:

1. Outbound and inbound calls:

- Initiate outbound calls to prospective leads, providing information about BrightChamps EdTech Platform's demo classes.

- Handle inbound calls from individuals interested in our demo classes, addressing queries, and providing relevant details.

2. Lead Engagement:

- Build and maintain positive relationships with potential customers through effective communication.

- Guide leads through the enrollment process, ensuring a seamless experience.

3. Demo Class Coordination:

- Schedule and coordinate demo classes for interested leads, aligning with their preferences and availability.

4. Documentation:

- Maintain accurate and detailed records of lead interactions and progress through our CRM system.

- Document feedback and any special requirements expressed by leads during the onboarding process.

5. Collaboration:

- Collaborate with the sales and marketing teams to optimize lead conversion and customer satisfaction.

- Provide insights and feedback from lead interactions to improve our processes.

Qualifications and skills:

- Fluency in Arabic and English (both written and spoken).

- Previous experience in customer service, telemarketing, or a related role.

- Excellent communication and interpersonal skills.

- Ability to multitask and work in a fast-paced environment.

- Strong organizational skills with a keen attention to detail.

- Familiarity with CRM systems and basic computer skills.

For more details about organisation: www.brightchamps.comCheck out our website URLs: https://brightchamps.com

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