What is BrightChamps?

A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.

What is this role about?

• Monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible.
• Connect, converse and engage with the target audience on digital platforms & across, on behalf of the brand thereby attending response management
• Respond to negative comments and feedback, and redress complaints within the client's specified turn-around time thus making the user journey with the brand worthwhile
• Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
• Acknowledge compliments & showcasing the same on-brand social media pages

What will make you fit for the role?

• 2+ years of experience in Online Reputation Management or related field
• Someone with an ownership mindset
• Result-driven go-getter who thrives in a performance-driven environment
• Highly ambitious individuals who rise to challenging targets
• Quick learner who can understand the product in and out within a couple of days