Manager, Content Maintenance & Optimization
Coursera
Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 191 million registered learners as of September 30, 2025. Coursera partners with over 375 leading universities and industry partners to offer a broad catalogue of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp.
We’re a global platform aiming to transform lives through learning by offering transformative courses, certificates, and degrees that empower learners worldwide to advance their careers through skill mastery. We’re looking for inventors, innovators, and lifelong learners eager to shape the future of education. If you’re ready to build the global programs and tools that fuel the power of online learning, join Team Coursera.
At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.
Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.
Job Overview
We are seeking a dynamic and results-driven Manager, Content Maintenance and Optimization to lead a multidisciplinary team responsible for maintaining and optimizing the content of our courses. This team, comprising instructional designers, quality assurance specialists, and data system/ business analyst, is crucial to ensuring the sustained quality and relevance of our educational offerings.
Key Responsibilities:
- Manage and supervise the offshore team, including instructional designers, quality assurance specialists, and data/systems analysts.
- Work with leadership to ensure that SMART goals for the optimization team are met. Find / drive solutions that will help the team and hence the organization in meeting goals
- Monitor team performance, providing regular feedback and coaching to ensure high-quality output.
- Build strong relationships with key Coursera stakeholders (e.g. Partner Success, Partner Implementation, Design, etc.) and thereby manage/lead Optimization related threads
- Report metrics and project updates to internal stakeholders regularly.
- Collect feedback from internal stakeholders and translate it into actionable tasks for the team.
- Develop and maintain project plans, schedules, and documentation. Lead initiatives that will aid in content maintenance and optimization
- Ensure that all course revisions and updates align with organizational standards and objectives.
- Resolve conflicts and challenges within the team, fostering a collaborative and productive work environment.
Basic Qualifications
- Bachelor’s degree in Education, Project Management, Business Administration, or a related field.
- 10+ years of experience in a team leadership or project management role, preferably within the e-learning industry.
- Strong understanding of instructional design principles and practices.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work across time zones and manage remote teams effectively.
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