Medium is a home for human stories and ideas. We're looking for an exceptional Community Manager to nurture our vibrant, diverse community of writers, publications, and readers.

As the Community Manager, you'll serve as Medium's liaison to writers and editors by managing writer and community programs, overseeing off-platform Medium communities, sharing information, and fostering engagement on and off Medium.

Your aim will be to create a positive and engaging atmosphere where writers feel appreciated and connected, and where they feel they can succeed in sharing their insights and connecting with an audience. Your efforts will build Medium's presence and trust among the people using our platform, and help writers of all types understand what success looks like on Medium. You'll embody our Humans First approach by building bridges between our team and community.

Department: Content
Employment Type: Full Time
Location: Remote - US
Workplace type: Fully remote
Compensation: $100,000 - $125,000 / year
Reporting To

Key Responsibilities

Community Programs Management

Manage and operate programs for specific cohorts of the Medium community.

Help establish and manage an exclusive invite-only community of Medium members, readers, and writers requiring NDA participation that can serve as an outlet for feedback, communication, and community listening
Oversee logistical aspects of the Boost Nomination Program (BNP), including managing monthly quota emails and handling incoming Zendesk requests
Support writer growth initiatives through managing replies to writer-specific inboxes (for example, replies to academics@medium.com)
Work to create systems that empower, incentivize, and recognize Medium community members

Advocacy

Partnering with our marketing and product teams to drive key messages within our community.

Coordinate with the product team and product marketing to effectively communicate updates and changes across existing community spaces
Partner with marketing and content team to champion our brand positioning, messaging, and key differentiators within existing Medium communities

Community Cultivation and Support

Supporting our community directly and in off-platform spaces.

Deliver white-glove service to key community members and writers, ensuring they feel supported and valued
Build and foster relationships with new publications on our platform (ex: new DS pub)
Provide thoughtful responses to community members’ questions
Manage or support external community spaces, like the Medium subreddit
Engage with promising new writers by offering resources, invitations to our new writer webinars, and other community events
Explore new outlets and engagement strategies to connect with our community and communities of potential writers, such as social media replies, Facebook groups, events, writing prompts, and emerging writer spaces

On-Platform Engagement

Spending a lot of time on Medium.com.

Monitor and respond to Medium Blog post replies
Welcome and engage with new writers through comments, claps, and highlights on their first posts
Provide clarification and responses to Medium meta posts (stories about Medium, on Medium) on the platform
Find and engage with community success stories, and partner with the Content team to amplify them through Medium’s various channels (Staff Picks, Lists, the Medium Blog)

You'll also be required to attend Medium’s twice-yearly, in-person offsites (hosted in locations around the U.S.).

Skills, Knowledge and Expertise

3+ years of community management experience, preferably in online spaces
Exceptional written communication skills with an empathetic, humans-first approach
Experience managing online communities and fostering productive discussions
Strong problem-solving abilities and conflict resolution skills
Ability to prioritize and manage multiple community initiatives simultaneously
Passion for building authentic connections in digital spaces
Experience with the Medium community and writing on Medium is a plus

Benefits

In addition to the new skills you'll pick up, here's what else you'll enjoy by working at Medium:

Opportunity to shape the future of online publishing and content creation
Professional development opportunities
Working with a fully distributed team: We’re fully remote and have teammates across the U.S. & France
Healthcare benefits covered at 100% for employees and 70% for dependents
Generous parental leave policy & tutoring services through Outschool
Mental health support through Talkspace
Financial wellness support through Northstar
Stipends for wellness, co-working, professional development, wifi and a one-time home office bonus
Unlimited PTO and standard company holidays
A Medium membership

About Medium

At Medium, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world of digital media.

Medium is an equal opportunity employer.

Read about our story here.

Apply Now

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Find your next great role.

Community Manager