Motimatic delivers outcomes across the full customer journey—from initial awareness to retention, upsell, and churn recovery. Our platform blends behavioral science, paid media, and automated outreach to help organizations acquire, retain, and re-engage the people they serve. We’ve supported more than 300 partners, consistently driving measurable results without adding operational lift for our clients.

Motimatic is hiring a Client Success Manager to directly oversee and grow a portfolio of education partners while helping shape the future of our Client Success organization. This role is ideal for a marketing-driven client leader who thrives in a fast-paced environment and brings deep experience managing strategic partnerships, driving renewals, and delivering measurable performance outcomes.

As a Client Success Manager, you will own client relationships end-to-end—from kickoff through renewal and expansion—ensuring that marketing campaigns are successful, strategies are aligned to client goals, and results are clearly communicated to both clients and internal stakeholders. You will also play a key role in developing templates, processes, and reporting structures that standardize and strengthen day-to-day CSM operations.

This role reports to the SVP of Operations, Megan Catour.

• Manage a portfolio of education partners, owning satisfaction, retention, renewals, and long-term growth opportunities.
• Serve as the primary point of contact for all client communication outside of the Motimatic platform, building trusted advisor relationships over time.
• Own client meetings starting at kickoff, ensuring agendas, internal preparation, and follow-up communication are consistently high quality.
• Develop a deep understanding of client goals, pain points, internal priorities, and business cycles to strengthen long-term partnerships.
• Identify risks early and proactively implement mitigation strategies to protect retention and drive client success.

• Drive renewals and develop multi-year strategic partnership plans in close collaboration with Sales.
• Identify upsell and expansion opportunities through embedded client relationships and performance insights.
• Ensure clients are positioned for recurring revenue success by aligning the right products, payment models, and long-term roadmap.
• Support 1-, 3-, and 5-year planning for key client partnerships to maximize impact and growth.

• Ensure successful, on-time client launches by defining clear goals, success metrics, and performance benchmarks for every engagement.
• Own client strategy across ongoing initiatives, including content alignment and funnel-based performance planning.
• Partner closely with Product Operations to monitor campaign delivery, asset quality, and performance optimization.
• Translate performance insights into actionable recommendations that improve outcomes and deepen client trust.

• Own client reporting outside of the dashboard, delivering polished, accurate, and goal-aligned storytelling around impact and ROI.
• Support portfolio-level reporting to ensure executive leadership has clear visibility into the current client roster, renewal health, risks, and expansion opportunities.
• Develop strategic reporting assets as needed, including renewal decks, ROI one-pagers, and investment-level impact modeling.
• Communicate results clearly and proactively to both clients and internal teams, tying outcomes back to initial launch goals.

• Maintain accurate, up-to-date client account information in Salesforce to ensure reliable reporting and visibility.
• Own the Account object and track key milestones, renewal timelines, risks, and growth opportunities.
• Ensure internal teams are aligned on account health and client expectations at all times.

• 3-5 years of experience in client success, account management role with a strong record of owning strategic partnerships.
• Strong understanding of digital marketing performance, funnel strategy, and content-driven campaign optimization.
• Experience working with higher education institutions, enrollment marketing, or education-focused organizations strongly preferred.
• Proven success driving renewals, upsells, and long-term account growth through trusted client relationships.
• Excellent communication and presentation skills, including comfort engaging executive-level stakeholders.
• Highly proactive, detail-oriented, and confident operating in a fast-moving, evolving environment.
• Experience building internal processes, templates, or playbooks to support team scalability is a plus.

• Health care, vision, and dental coverage
• HSA, FSA, life insurance, and disability insurance
• 401(k) plan
• Flexible PTO
• 12-week family leave
• Remote-friendly work environment

Motimatic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other protected characteristic.